Outcomes and Return On Investment

DTC invests significantly in ongoing research, studies and metrics of all aspects of workplace behaviour. 

Since 2007 we have undertaken measurement of the effectiveness of EAP counselling. Our 2009 published results involved more than 1,000 counselling clients, demonstrated exceptional results and highlighted the direct impact of the DTC EAP to individuals and the economic value of the EAP to organisations. This data collection and analysis was a first for Australia and provided valuable insight into the benefits of EAP services.

DTC has continued to publish our results with improving results in each year. The results of the 2013 study are based on matched pre and post EAP data from 4,707 clients from all industry sectors across Australia. We have expanded the information provided to give breakdowns by gender, age, presenting issue and industry. In addition we have provided an additional metric detailing the financial benefit being realised as a result of reduced absenteeism. 

DTC has an ongoing commitment to the measurement of ROI and EAP efficacy and this study is in continual progress with all clients.

 

pdf iconDTC EAP Return on Investment Summary - 2016

pdf iconDTC EAP Return on Investment Summary - 2015 

pdf iconDTC EAP Return on Investment Summary - 2013

DTC EAP Return on Investment Summary - 2011

DTC EAP Return on Investment Summary - 2009